Return Policy

Return Policy

If your item is faulty, damaged, or incorrect (not what you ordered), please contact our Customer Service team on 08 6389 2799 who will make it right as quickly as possible!

A credit will be issued on all justifiable returns. The office should be notified of returns within 24 hours of delivery. Returns should be made within 14 days. Products can be returned to Sweetlife by post and need to be packed appropriately to ensure they arrive at Sweetlife in a saleable condition.

We will accept credits for:

• Product sent in error
• Product damaged in transit
• Proof of purchase may be requested

We do not accept credits for:

• Stock that has expired while in your possession.
• Stock damaged during return to SweetLife due to inadequate packaging.

Refunds will be credited to your credit card used for the initial purchase. Please call 08 6389 2799 or Email for approval of return from the Sweetlife office.

Cancellation of Orders: Please call 6389 2799 or Email to cancel an order. If the order has already been dispatched a credit will be given minus the cost of dispatch and return freight.